Shipping policy

 

 

Orders are prepared within 24 to 48 business hours.

During busy periods or collection launches (drops), this time may be extended to 2 to 5 business days.

Orders are not processed on weekends or public holidays.

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1. DELIVERY TIMES

 

Once the order has shipped, the estimated delivery times are as follows:

* France: 2 to 5 business days (24 to 48 h with Chronopost Express)
* Europe: 3 to 7 business days
* International: 5 to 12 business days

These times are indicative and may vary depending on carriers and logistics conditions.

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2. SHIPPING AND TRACKING

 

All orders are shipped with a tracking number.

The tracking link is sent by email after the order has shipped.

It is the customer's responsibility to follow the progress of their parcel.

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3. DELIVERY DELAYS

 

Atelier Corpglam cannot be held responsible for delivery delays caused by:

* carriers
* customs services
* exceptional circumstances beyond our control

No refund can be claimed in the event of a delivery delay.

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4. DELIVERY ADDRESS

 

The customer is responsible for the accuracy of the information provided when ordering.

In the event of an address error or incomplete or incorrect contact details, Atelier Corpglam cannot be held responsible for non-delivery of the parcel.

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5. LOST PARCELS OR PARCELS MARKED AS DELIVERED

 

When a parcel is shown as delivered by the carrier, it is considered delivered.

In the event of a problem, an investigation may be opened with the carrier.

Atelier Corpglam cannot be held responsible for parcels that are lost, stolen or declared delivered by the carrier.

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6. REFUSED OR UNCOLLECTED PARCELS

 

If a parcel is not collected from a pick-up point or delivery is refused:

* return costs remain the customer's responsibility
* reshipping fees may be charged

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7. LIMITED COLLECTIONS (DROPS)

 

Products are offered in limited editions as part of collections (drops).

Stock may run out quickly.

Atelier Corpglam reserves the right to cancel any order if a product is unavailable, with a refund.

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8. CONTACT

 

For any question about delivery:
📩 contact@ateliercorpglam.com